Privacy Policy – GoldVault App
Last Updated: March 2026
1. Introduction
Gold Vault Trading LLC (“GoldVault”, “we”, “our”, or “us”) is committed to protecting your privacy and personal data.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the GoldVault mobile application, website, and related services (collectively, the “Services”).
By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use immediately.
2. Information We Collect
We collect information in the following ways:
A. Information You Provide
When you register, complete KYC, or use our Services, we may collect:
- Full name
- Date of birth
- Nationality and country of residence
- Phone number and email address
- Residential address
- Government-issued identification (Passport, Emirates ID)
- Payment method details
- Transaction history (buy/sell/redemption of gold)
- Account login credentials
B. Sensitive Information (KYC & Compliance)
To comply with regulatory requirements, we may collect:
- Identity verification documents
- Proof of address
- Financial and transaction-related data
- Gold ownership and transaction records
This data is collected only with your consent and is required for KYC (Know Your Customer) and AML/CFT compliance.
C. Automatically Collected Information
When you use our Services, we may automatically collect:
- Device information (model, OS, device ID)
- IP address
- Browser type
- App usage data and activity logs
- Location data (if permitted)
- Cookies and tracking technologies
3. How We Use Your Information
We use your data to:
- Create and manage your account
- Perform identity verification (KYC)
- Process transactions (buy, sell, redemption)
- Allocate and track gold holdings
- Provide customer support
- Detect and prevent fraud or unauthorized activity
- Improve platform performance and user experience
- Send service-related notifications and updates
Regulatory & Compliance Use
We process your data to comply with:
- UAE financial regulations
- Anti-Money Laundering (AML) laws
- Counter Financing of Terrorism (CFT) requirements
- Regulatory reporting obligations
4. Sharing of Information
We do not sell your personal data.
We may share your information only with:
A. Authorized Service Providers
Including:
- KYC verification partners
- Payment gateway providers
- Cloud storage and hosting providers
- Fraud detection and analytics services
These providers are obligated to protect your data.
B. Legal & Regulatory Authorities
We may disclose your data to:
- Government authorities
- Regulatory bodies
- Law enforcement agencies
If required by law or compliance obligations.
C. Business Transfers
In the event of a merger, acquisition, or restructuring, your data may be transferred as part of business assets.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Maintain user sessions
- Enhance security
- Analyze usage patterns
- Improve app performance
You may disable cookies through your browser settings, though some features may not function properly.
6. Data Retention
We retain your information for as long as necessary to:
- Provide our Services
- Fulfill legal and regulatory obligations
- Maintain financial and transaction records
After the retention period, your data is securely deleted or anonymized.
7. Data Security
We implement strong security measures, including:
- Encryption technologies
- Secure servers and infrastructure
- Access control and authentication systems
- Regular security audits
However, no system is completely secure, and users access the platform at their own risk.
8. Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal data
- Update or correct information
- Request deletion of your data
- Withdraw consent
- Request a copy of your data
To exercise your rights, contact us at the email provided below.
9. Children’s Privacy
GoldVault does not knowingly collect data from individuals under 18 years of age. If such data is identified, the account will be deleted immediately.
10. Third-Party Links
Our Services may contain links to third-party websites or services. GoldVault is not responsible for their privacy practices or content.
11. Updates to This Policy
We may update this Privacy Policy periodically to reflect:
- Legal and regulatory changes
- Service updates
Continued use of the Services constitutes acceptance of the updated policy.
12. Contact Us
For any privacy-related queries or requests:
Gold Vault Trading LLC
Gold Souq – Deira
Dubai, United Arab Emirates